Cancellation Policy
Alpa India believes in helping its customers as far as possible, and has therefore a
liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the
request is made within 72 hours of placing an order. However, the
cancellation request will not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the process
of shipping them.
- There is no cancellation of orders placed under
the Same Day Delivery category.
- No cancellations are entertained for those products
that the Alpa India marketing team has obtained on special occasions
like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion
offers and therefore cancellations are not possible.
- Alpa India does not accept cancellation requests
for perishable items like flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
- In case of receipt of damaged or defective consumer durable items and non durable items like mobile phones, mixer grinder, calculator etc, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
- In case of complaints regarding products that
come with a warranty from manufacturers, please refer the issue to them.
Refund Policy
When
you buy our products/services, your purchase is covered by our 30-day
money-back guarantee. If you are, for any reason, not entirely happy with your
purchase, we will cheerfully issue a full refund. We develop and sell software
that we use ourselves every day and have thousands of satisfied
customers worldwide, and our support is second to none. That is why we can afford
to back our products with this special guarantee. To request a refund, simply contact
us
with your purchase details within ninety (90) days of your purchase. Please
include your order number (sent to you via email after ordering) and optionally
tell us why you’re requesting a refund – we take customer feedback very
seriously and use it to constantly improve our products and quality of service.
Refunds are not being provided for services delivered in full such as
installation service and provided knowledge base hosting service. Refunds are
being processed within 21 days period.